The Five Questions
Relevance - has anything changed inside or outside the organization, so that we need to change our Business Priorities or Value Proposition? Alignment – do we all agree with our Business Priorities and Value Proposition? Results – are we getting the results we want? Progress – are we making progress on our Initiatives? Are our Key Activities performing adequately? Plan – what are we going to do next? (New Initiatives)
Mission - What is the problem the business solves?
What problem do we solve for our customers? Why do they care? Why do we care?
Vision - What does the future look like?
Values & Behaviors - How do we want to behave as an organization?
What values do we hold and what behaviors do we want to exhibit?
What does our organization look like?
An analysis of your business including:
Business Estimate of Value Leadership Team using The Predictive Index
External Environment - Where do we compete?
Competitive financial benchmarking; projected industry outlook and growth rates; an analysis of the economic, technological, legal, and social factors that affect the industry; and a summary of the key factors for success in the industry.
Organizational Priorities - What do we want to accomplish?
We select from 20 organization priorities to drive organizational change.
Value Proposition - How do we win?
The Value Proposition answers the following questions:
The 3 Whys (Need, Differentiation, Trust)
Business Capabilities - What capabilities do we need?
The proprietary Business Capabilities Matrix helps to determine the right metrics, activities, people and resources required.
Operational Scorecard - How do we know if we are winning?
The operational scorecard is reviewed regularly to ensure the business stays on track.
Key Activities & Processes - What do we do every day?
Strategy shouldn't be "in addition to" usual business activities; instead usual business activities should be determined by the strategy. Key Activities include management activities such as planning, problem solving, task management, and effective meetings (the Cycle of Planning and Execution).
Initiatives - How do we improve?
Strategic Initiatives are projects that increase the capability of the organization. Initiatives close the gaps identified in the planning process.
Results - How do we measure success?
Financial (Revenue, Profit, Cash, Business Value)
Key Activity and Process Measures Initiative and Priorities Measures